Privacy & Cookies Policy
Version 1, October 2025
This Privacy and Cookies Policy explains how SB Global Ltd (“we,” “our,” or “us”) and its affiliated entities collect, use, disclose, and protect your personal data when you visit www.g4trade.com or use our platforms, or otherwise interact with us.
By accessing our websites or services, you acknowledge that you have read and understood this Policy and agree to the collection and use of information in accordance with it.
The website is operated by SB Global Ltd, a licensed financial services provider incorporated under the laws of the Union of Comoros.
G4Trade is authorised to offer financial and investment services, including the promotion and facilitation of trading in financial instruments, in accordance with the regulatory framework of Comoros.
Other group entities:
- Trading One Capital (Pty) Ltd, which operates g4trade.com/za, is an authorised Financial Services Provider regulated by the Financial Sector Conduct Authority (FSCA) in South Africa under licence number 47701.
- Swiss Innovationen AG, a Switzerland-based FinTech company, acts as a strategic and technological partner.
- SB Global Ltd also maintains a strategic partnership with JFD Group Ltd, a company incorporated in Cyprus and regulated by the Cyprus Securities and Exchange Commission (CySEC) under licence number 150/11.
Purpose of This Policy
This Policy describes:
- The types of personal data we collect.
- How we use, store, and protect your data.
- Your rights regarding your personal information.
- How we use cookies and similar technologies.
Information We Collect
We may collect and process the following types of information:
-
Personal Identification Data:
Name, date of birth, address, nationality, contact details (email, phone number), and identification documents (passport, ID card, utility bills). -
Financial and Transactional Data:
Bank details, payment methods, trading account details, deposits, withdrawals, and transaction history. -
Technical and Usage Data:
IP address, device type, operating system, browser type, time zone, and browsing behavior on our websites. -
Communication Data:
Records of communications with our support, compliance, or sales teams, including emails and chat logs. -
Verification and Compliance Data:
KYC / AML documentation, proof of funds, source of wealth, and risk profiling information.
How We Use Your Information
We process your data for the following purposes:
- To verify your identity and open trading accounts.
- To execute transactions and manage your trading activities.
- To comply with regulatory and anti-money laundering obligations.
- To provide customer service, technical support, and operational communication.
- To send marketing and promotional information (only with your consent).
- To improve our products, services, and website performance.
- To prevent fraud, money laundering, and financial crime.
Legal Basis for Processing
We process your personal data under one or more of the following lawful bases:
- Contractual necessity – to provide our services.
- Legal obligations - compliance with AML/CFT or tax laws.
- Legitimate interests - to improve services, prevent abuse, manage business operations.
- Consent - for marketing communications or cookies where applicable.
Data Sharing and Disclosure
We may share personal data with:
- Group companies and affiliates.
- Regulated brokers, liquidity providers, and technology partners.
- Payment processors and banks.
- Compliance and verification service providers.
- Regulators and competent authorities where legally required.
All third parties are bound by confidentiality and data-protection obligations.
International Data Transfers
Your data may be transferred to and stored in other countries, including Switzerland, South Africa, and EU jurisdictions.
We ensure such transfers are protected by:
- Contractual clauses consistent with international standards.
- Encryption and secure transmission protocols.
- Oversight from our compliance and data-protection teams.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy or as required by law (e.g., minimum retention periods for AML regulations).
Security Measures
We use encryption, firewalls, secure servers, and strict access controls to protect your data. While we take all reasonable steps to safeguard your information, no internet transmission is completely secure.
Your Rights
Where applicable, you may:
- Access your personal data.
- Request correction or deletion.
- Withdraw consent (where processing is based on consent).
- Object to or restrict processing.
- Request data portability.
Exercising Your Rights:
To exercise your rights, email support@g4trade.com including:
- Full name and registered email.
- Clear description of your request.
- Proof of identity (if required).
We will respond within 30 days or notify you if additional time is needed.
Automated Decision-Making & Profiling
We may use automated systems to perform identity checks, fraud detection, and risk scoring. We do not make decisions based solely on automated processing that have legal or similarly significant effects without human oversight.
Cookies and Tracking Technologies
What Are Cookies
Cookies are small text files stored on your device to help us improve your experience, analyze usage, and personalize content.
Types of Cookies We Use
- Strictly Necessary Cookies – Essential for site operation.
- Performance Cookies – Measure and analyze usage (e.g., Google Analytics).
- Functional Cookies – Remember preferences (language, region).
- Marketing Cookies – Track behavior to show relevant ads.
Managing Cookies
You can control or delete cookies through your browser settings. However, disabling cookies may affect website functionality.
Third-Party Cookies
We may use third-party tools (such as Google Analytics, Meta Pixel, or Hotjar) to collect statistical or marketing data. These providers have their own privacy and cookie policies.
Marketing Communications
We may send promotional materials if you have opted in. You can withdraw consent anytime by clicking the “unsubscribe” link in emails or contacting our support.
Children’s Privacy
Our services are not directed to individuals under 18 years old. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Policy periodically. Changes will be posted on our websites, and the “Last Updated” date will be revised accordingly.
Contact Us
For any privacy or cookie-related questions, contact:
